Due to the coronavirus (COVID-19) public health emergency and new compliance requirements in Ohio, all AIY Properties, Inc. managed apartment and townhome communities will be operating in new restricted ways in order to minimize any potential spread of the coronavirus (COVID-19). Common areas, events and support offices are closed until further notice.
We will focus on emergency maintenance requests and supporting customers via email, phone and video conferencing. Non-emergency maintenance requests will still be noted in our systems and follow-up calls may be conducted to learn more. However, to limit the risk of exposure with tenants, employees and service professionals, there will be limited to no action taken with non-critical requests or concerns except when more information is needed to help further investigate. As soon as we have updates available, we will notify tenants and customers.
Much of our staff will be on flexible hours and working from home to support our communities remotely but please feel free to email or phone our site offices. Although we will not be offering in-person appointments for the time being, we can provide support and virtual tours. We apologize for any inconvenience and appreciate your understanding. As always, in the event of an emergency that is life threatening or poses significant risk of danger, please call 911 and/or the fire department if needed.